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1. How to use Play@TV™ with Wireless Network? |
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To use Play@TV™ with Wireless Network, one or more Wi-Fi compatible Wireless LAN cards and an Access Point are required. The Wireless LAN card is the key component to create a Wireless Network between the PC and the set-top box. The Access Point is the device to connect Wired LAN to Wireless LAN, which is essential to use the Internet with the Wireless LAN. With Play@TV™, one connection uses a Wired Network and the other uses a Wireless Network. If both connections use Wireless Network, the communication bandwidth is not enough to play high-quality video.
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2. How far can my PC be from Play@TV? |
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Play@TV can be connected wired or wirelessly to a LAN or PC, so this distance varies depending on the network settings and environment. With a wireless connection, the distance between the server PC and the set-top box does not affect the communication under normal home conditions (8~10 m). Special circumstances (such as reinforced concrete walls) will, however, hinder communication.
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3. When pressing the power button on the Play@TV NMP-4000, it does not turn on. |
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 Is the lamp on the top-left of the Set-top box lit in orange? If it is not, then check the power supply.
- Is the power cable plugged in?
- Is the Play@TV NMP4000 power adaptor connected to the power cord?
- Is the outlet that is connected to the Play@TV NMP4000 power adaptor working?
Does pressing the [Power] button on the remote control unit make the lamp turn green? If not, check your remote control unit.
- Are the batteries properly inserted in the remote controller?
- Are the batteries in the remote controller fully charged?
- Is the path of the Play@TV NMP4000 remote control unit blocked by anything?
- Try again after re-plugging the power cable of Play@TV NMP4000.
Do you see the Play@TV NMP4000 logo on TV? If not, check your TV.
- Is your TV turned on?
- Is Play@TV NMP4000 properly connected to the TV?
- Is the path of the Play@TV NMP4000 remote controller blocked by anything?
- Did you select the right connection for Play@TV NMP4000 on your TV?
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4. I tune on Play@TV NMP-4000 and I see a message saying "Network Connection between PC and Play@TV NMP-4000 is not smooth". |
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Try connecting it again.
First, press the [OK] button on the remote controller to return to the Home screen and then press the [OK] button on the remote controller again.
Check your PC.
- Is your PC turned on?
- Is your PC logged in?
- Do you have the Play@TV NMP4000 server program installed in your PC?
- Check if the Play@TV NMP4000 icon is on the system tray of your PC.
- Reboot your PC.
Check the network connection of Play@TV NMP4000 and the PC.
- Is the cable properly plugged in both Play@TV NMP4000 and the network port of the PC?
- Does the Play@TV NMP4000 and the network port of the PC have lights on?
- If Play@TV NMP4000 is connected to the PC through a hub, switch or router, check if the power of the device is turned on and working properly?
Check the network settings of Play@TV NMP4000 and the PC.
You see this message when the network connection between Play@TV NMP4000 and the PC is not connected properly. Ensure your network connection is set up properly.
1. After selecting [Start]->[My Computer]->[Other Places]->[My Network Places], right-click. Then select [Properties].
2. You will see the 'Network connections' window. If you see a red X mark on the network card you are using, it means that it is not working properly. Check the connection.
When Play@TV NMP4000 and the PC are connected through a hub, router or switch, check the power or check if the device is working properly.
Refer to the user's manual for the operation of the hub, router or switch you are using.
Check if there is a virus check program is running on your PC.
If so, please try to disable its automatic protect function.
Check if there is a firewall program is running on your PC.
If so, please try to disable it, or change its setting to allow Play@TV Media Organizer Server acting as a server.
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5. While the running Play@TV NMP-4000 patch, a message box pops up saying "An error has occurred while running Play@TV patch." This will stop the installation and will close the server program. |
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When you see this error message while running the patch file, one of the following may be the cause.
When Server Program or Media Organization is running
When you run the patch program, it automatically closes the server program and organizer. But if it does not automatically close, an error can occur. Please try quitting the server program and Organizer before running the patch program.
In order to close the server program, right-click on the Play@TV icon on the system tray and select [Exit].
When server program or Media Organizer files are locked
When the Play@TV Server Program or Media Organizer is installed properly, you can read and write files. However, if you change the file or folder property to 'Read only', this error can occur.
From Windows Explorer, open C:\Program Files and right-click on the Play@TV folder and select [Properties]. If Read only is checked, disable it by clicking on the checkbox
When the user logs in with a different account.
When you log in with an account (Windows) other than the account you used when you installed the server program or organizer, you won't be able to run the patch. Therefore, you should log in with the account you used when you installed Play@TV Server program and try again.
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6. How can I access the user manual on the CD? |
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In the Media Organizer, select HELP from the help menu.
From the CD: From the Start Menu, select All Programs, find Play@TV and then select Play@TV help. The manual is in PDF format.
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7. Can I use the Internet and Play@TV at the same time? |
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If you only have one LAN card on your PC and Play@TV is directly connected to it, you can not use the Internet, even if you are not using Play@TV. This is because the LAN card is used only for Play@TV. You need two LAN cards in order to connect to an external network. Use one for Play@TV and one for the external network connection.
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8. I'd like to use Play@TV NMP4000 using a wireless card. |
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When you use Play@TV through a wireless network, you can view media data in your PC on TV without connecting the cables. In order to use it on a wireless network, connect your PC to Play@TV using an access point (wireless router) or purchase two wireless LAN cards to connect Play@TV to PC (peer to peer).
Connection using Access Point
Purchase an access point and a PCMCIA wireless LAN card (for laptop). Install the PCMCIA LAN card on Play@TV and connect the PC with Access Point with a LAN cable.
Connection using peer-to-peer
Get two wireless LAN cards and install one on Play@TV and the other on PC. The LAN card of Play@TV should be a PCMCIA wireless LAN card and the LAN card of the PC should be a USB wireless LAN card.
Installation of wireless LAN card may vary according to brand but it is not too difficult. Access Point may cost more but it is easier to install. Also, only few wireless LAN cards are compatible with Play@TV. Refer to the list of supported wireless LAN cards on this site.
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9. What kind of wireless LAN card do I need to use Play@TV NMP4000 in wireless? |
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Wireless LAN card for Play@TV
If your LAN card is 5V 802.11b. 16-bit PCMCIA (a.k.a. PC card type), it is compatible with Play@TV. However, if it does not have Wi-Fi authentication, there may be some problems in using some functions. Also, LinkSys WPC 11 ver.3 was reported to have problems with Play@TV so you should avoid using it.
32-bit cards, 802.11b/g 802.11b/a cards or 3.3V cards do not fit in the slot of Play@TV. Attempting to insert it may damage the product.
Refer to the list of supported wireless LAN cards for Play@TV on our site.
Wireless LAN card for PC
To use Play@TV in wireless, you need to install two different wireless LAN cards on Play@TV and PC for peer-to-peer mode or use Access Point.
It is recommended to use a USB LAN card for PC. When using PCMCIA, 32-bit BUS type is good but 16-bit type is not recommended.
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10. If I have a router, can I use Play@TV™ NMP-4000 and connect to the Internet? |
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If you use Access Point that has the function of a router, you can use Play@TV™ NMP4000 and connect to the Internet. However, you need to configure your system as follows.
The router should be set to change DHCP server function and network address (NAT).
You should configure the LAN and WAT setting of the router properly. If the router is connected to more than one PC, the settings should be configured properly.
The TCP/IP settings of the PC LAN card should be set to "Obtain IP address automatically."
The cable between Play@TV Set-top Box and PC should be connected properly.
If the settings are configured as above, you can run the Network Setup program of Play@TV NMP4000 on your PC to configure the network settings. Using Play@TV NMP4000 while running other programs may slow down the performance of your PC, so it is recommended that you not run other applications on your PC while using Play@TV NMP4000.
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11. When PC is set to use DHCP before installing Play@TV NMP4000. |
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Generally, if you are installing a wireless or wired LAN card for the first time, the DHCP setting is enabled. (Refer to "Checking if your computer uses DHCP" on this FAQ) In order to use the LAN card just for Play@TV, it is better to change this setting, since you do not need any service from a DHCP server. To change this setting, in the [Internet Protocol Properties] dialogue, click "Use the following IP address" and then type "192.168.10.10" in "IP address." Type"255.255.255.0" in "Subnet mask".
* When using a router or Access point, it is good to use DHCP so do not change the settings.
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12. Setting up when using a firewall. |
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Generally, firewalls prevent external intrusions and internal Internet illegal access by blocking ports except for specific ones that are explicitly left open. If you are using a firewall, Play@TV may not perform well. In this case, disable your firewall or uninstall it.
For more detailed information on configuration, refer to the developer of the product.
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