1. I see a message saying 'Can't initialize database' and can't run Organizer. Also, I see a message saying 'Network disconnected' in Viewer.

2. I select Music, Video and Photo on the Home screen of the Play@TV NMP-4000 Viewer but no media appear on the screen.

3. When I add media with Media Organizer, an error message shows up without adding the media.

4. Can you play media on Play@TV™ NMP-4000 without adding the media to Media Organizer™?

5. I want to move the location of media of Media Organizer.

1. I see a message saying "Can't initialize database" and can't run Organizer. Also, I see a message saying "Network disconnected" in Viewer.

You see such message when the settings of Play@TV database aren't configured properly. Play@TV uses a BDE engine for its database. When another program in your PC uses BDE, the BDE settings could be changed and cause such a problem.

Check the followings.

1. Click [Start]-[Control Panel]-[Switch to Classic View]-[BDE Administrator] to start BDE Administrator.

2. From [Configuration] tap on the left list, select [Drivers]-[Native]-[PARADOX].

3. Check the value for LEVEL on the right table. If it is not "7", change it to 7.

4. Close BDE Administrator window.
If you have changed the value as above, you have to remove the Organizer database.

* Note: Deleting the Organizer database means deleting all the media information added in Media Organizer. You can't restore them once deleted.

5. Open C:\Documents and Settings\All Users\Application Data\Play@TV.

6. Delete Database folder and Album Arts folder in the folder. If Organizer has a different database for each user, you need to delete all the user folders (C:\Documents and Settings\User's name\Application Data\Play@TV) since one database is created for each user.

Run Organizer again and add media files. Run Viewer.

2. I select Music, Video and Photo on the Home screen of the Play@TV NMP-4000 Viewer but no media appear on the screen.

Did you add media data to the Media Organizer?

In order to view media files from the Music, Video and Photo menu on the Viewer, you first need to add media files to the Media Organizer of Play@TV NMP4000. Run the Media Organizer from your PC and check if there is any media file.

If you want play a media file on the Viewer without adding it to the Media Organizer, you need to select [browser] on the Play@TV home screen and select the folder yourself.

When configuring the Media Organizer, did you set it to use the data according to users?

The media files will be displayed differently depending on the user who logged into the PC. Log out and log in with the appropriate user ID.

3. When I add media with Media Organizer, an error message shows up without adding the media.

If Media Organizer was not shut down properly because of power failure, or it the PC crashed, the database that saves media information could get damaged and cause the program to malfunction. It might show an error message and not work when you add or edit media in Media Organizer. It might not show media you added when you want to enjoy media on Viewer. In order to prevent these problems, it is recommended that you back up the database periodically. Select [Tool]-[Back up All Media DB] or [Tool]-[Back up selected media DB] in Media Organizer to back up the database. For more information about Media Database Backup, refer to '2. 6.4 Backup/Recover Media DB.' When the media database is damaged, follow these directions to recover from the backup.

1. Delete all media you added in Media Organizer, or delete the database folder (e.g.,C:\Documents and Settings\All Users \Application Data\Play@TV\database).

2. Select [Tool]-[Backup Media DB] in Media Organizer.

3. If a dialog box displays, select the database you backed up before.

4. Select 'Recover previous DB' on the 'Media Recover Method' screen.

5. After completing the recovery, in the case of media with lost links, use the 'Recover Media Link' function to recover the lost links.

4. Can you play media on Play@TV™ NMP-4000 without adding the media to Media Organizer™?

To play media without adding it to Media Organizer, you can use the [Browse] menu of Viewer to search for a file and play it.

5. I want to move the location of media of Media Organizer.

Files in the Media Organizer is stored and managed in database. If you move the location, it will not be able to find the media. To locate files, use the Recover function of Media Organizer to recover the moved media.

For more information about media recovery, refer to 'Recovering Media Link.' at user's manual.