1. A message saying "Not Supported Media" is received.

2. When I play a media file on Play@TV NMP-4000, I see a message saying 'Media File not found'.

3. When I play a media file on Play@TV NMP-4000, I see a message saying 'Media file play fail'.

4. There is no BGM(background music) during a slideshow

5. I'd like to view movies in 16:9 proportion on a wide TV.

6. It moves to Home screen when I didn't press anything.

7. I forgot my password to set-top box option.

1. A message saying "Not Supported Media" is received.

This is a message that pops up when the file itself has some problems or the required codec is not available for decoding. You should install the appropriate codec.

2. When I play a media file on Play@TV NMP-4000, I see a message saying "Media File not found".

Check if you have deleted the media file from the hard disk of your PC.

This problem occurs when you don't have the media file you added to the Media Organizer on your PC. We recommend that you delete the file from the Media Organizer.

Check if you have moved the media file to another folder or drive.

This problem occurs when you move a media file to another folder or drive after adding that file to the Media Organizer. Run the Media Organizer from your PC and recover the link.

1. Select media with error. Holding the [Ctrl] key will let you select more than one target.

2. Right-click and then select [Recover Media Link] on the pop-up menu. The Media Link Recover dialogue box will appear.

3. Select the target for recovery on the list. Holding the [Ctrl] key lets you select more than one target.

4. Click [Recover]. When you want to recover every target on the list, click [Recover All]. Targets you don't need can be removed by clicking [Delete].

3. When I play a media file on Play@TV NMP-4000, I see a message saying "Media file play fail".

Check the format of the file.

Check if Play@TV NMP4000 supports the file format. The following are the file formats supported by Play@TV NMP4000.

- Music: MP3, WMA, WAV

- Video: MPEG1, MPEG2, DivX, Xvid, ASF, WMV

- Photo: JPEG, BMP

Check if the sound card is properly installed in your PC.

1. Select [Start]->[My Computer] and right-click to select [Properties]. When you see the 'System Properties' window, click on the [Hardware] tab and click on the [Device Manager] button.

2. In the 'Device Manager' window, check 'Sound, video and game controllers'. If the icon has a mark, it means that the device driver is not installed properly. Download and install the driver divice for the sound card.
When you see a mark, it means that it is not in use. Change the fucntion to work properly.

Check the version of DirectX.

1. Select [Start]->[Run] and enter Dxdiag. Press [OK].

2. You will be able to see the version of DirectX under the [System] tab.

3. If the version is below 8.1, you need to upgrade it. In order to upgrade, visit (http://www.microsoft.com/windows/directx/) and download the program.

Check if the file plays on Windows Media Player.

Play@TV NMP4000 plays media files using the same methods as Windows Media Player. Therefore, if the media file does not play on Windows Media Player, it will not play on Play@TV NMP4000 in most cases. Check first if the media file plays on Windows Media Player.

Reinstall Codec.

If it does not play on Windows Media Player, it may be a Codec problem. Reinstall the Codec or try reconfiguring it. For more information on the optimized Codec of Media@ TV, please visit our site and download the program.

If it still does not play after installing the Codec, the media file may be damaged or it may not be a media file.

4. There is no BGM(background music) during a slideshow.

The BGM you chose for the photo album of Organizer is used as the BGM of slideshow in Viewer. In order to use BGM, you need to configure video option of Viewer to use BGM.

Set the [option]-[Photo]-[BGM] of Play@TV to 'BGM.' After changing the setting, try running slideshow again.

5. I'd like to view movies in 16:9 proportion on a wide TV.

Play@TV NMP4000 supports both 4:3 and 16:9 proportions. Select either '4:3 Standard' or '16:9 Wide' from [Option]-[General]-[TV Type] on the Home screen of Viewer.

Generally, movies are played in a wider screen than 4:3, so when you play movies on Play@TV, you will see black bars on the top and bottom of the screen. Also, the image will expand sideways.

Some wide-screen TVs automatically detect the black bars and expand the video to fit the screen. If so, characters' faces will appear longer than usual. Please read the manual for your TV to change this setting.

6. It moves to Home screen when I didn't press anything.

This happens when a network connection has been disconnected.

Check the connections or network settings.

7. I forgot my password to set-top box option.

There is no way to find out the password. You have to initialize the password and set a new one. The initial password is 0000. If you select "Load factory default" on the exit menu from Viewer option, the password will change to 0000. Select 'Password' on [option]-[general] to set up the password.