FAQ-Home

	Installation and Network 1. How to use Play@TV™ with Wireless Network? 2. How far can my PC be from Play@TV? 3. When pressing the power button on the Play@TV NMP-4000, it does not turn on. 4. I tune on Play@TV NMP-4000 and I see a message saying 'Network Connection between PC and Play@TV NMP-4000 is not smooth'. 5. While the running Play@TV NMP-4000 patch, a message box pops up saying 'An error has occurred while running Play@TV patch.' This will stop the installation and will close the server program. 6. How can I access the user manual on the CD? 7. Can I use the Internet and Play@TV at the same time? 8. I'd like to use Play@TV NMP4000 using a wireless card. 9. What kind of wireless LAN card do I need to use Play@TV NMP4000 in wireless? 10. If I have a router, can I use Play@TV™ NMP-4000 and connect to the Internet? 11. When PC is set to use DHCP before installing Play@TV NMP4000. 12. Setting up when using a firewall.

	System and Specifications 1. What is Play@TV™? 2. What kind of multimedia formats does Play@TV™ support? 3. What are the differences between Wired and Wireless Network? 4. How far can PC be away from the set-top box with Wireless Network? 5. When I played an AV file that supports AC3 5.1 Channel, I can't hear any sound. 6. Can I watch my DVD in my PC DVD-ROM on my TV using Play@TV NMP4000? 7. Can I set a firewall so that Play@TV will wok on my wired LAN? 8. When playing a media file, it doesn't play properly or is not in sync. 9. My network is not smooth or it frequently freezes up. What is a possible cause of this? 10. Can I play streaming files on the Internet on Play@TV™ NMP4000? 11. Can I play MOV format on Play@TV™ NMP4000? 12. What is difference between Play@TV™ and TV-Out products?

	Playing Movies 1. The sound of the movie is very soft or there is too much noise. 2. There is no sound. 3. When playing a video, the Forward and Backward buttons do not work. 4. When playing video, the frame skips and there is noise. 5. While playing video, it stops and displays a message saying 'Network connection between PC and Play@TV NMP-4000 is not smooth'. 6. The screen shows upside down. 7. I see thin lines on the interface of the screen while watching video.

	Media Organizer 1. I see a message saying 'Can't initialize database' and can't run Organizer. Also, I see a message saying 'Network disconnected' in Viewer. 2. I select Music, Video and Photo on the Home screen of the Play@TV NMP-4000 Viewer but no media appear on the screen. 3. When I add media with Media Organizer, an error message shows up without adding the media. 4. Can you play media on Play@TV™ NMP-4000 without adding the media to Media Organizer™? 5. I want to move the location of media of Media Organizer.

	Viewer 1. A message saying "Not Supported Media" is received. 2. When I play a media file on Play@TV NMP-4000, I see a message saying 'Media File not found'. 3. When I play a media file on Play@TV NMP-4000, I see a message saying 'Media file play fail'. 4. There is no BGM(background music) during a slideshow 5. I'd like to view movies in 16:9 proportion on a wide TV. 6. It moves to Home screen when I didn't press anything. 7. I forgot my password to set-top box option.

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